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Finance

Division Responsibilities and Procedures

Meter Readings and Billing Cycle

  • Meter Readings: Conducted from the 1st to the 15th of each month.
  • Billing Date: Invoices are issued on the 17th of each month.
  • Payment Due Date: Payments are due by the 15th of the following month.

Interest Charges

  • An interest charge of 2.5% is applied to overdue amounts starting on the 16th of each month.

Payment Arrangements

  • Customers facing payment difficulties may arrange payment plans, with a maximum of three opportunities to do so.
  • The due date for these arrangements is the 15th of every month.

Disconnection of Services

  • Services may be disconnected for non-payment starting on the 19th of each month.

Reconnection fees are as follows:

CategoryReconnection fee
BusinessN$ 500
ResidentialN$ 420
InstitutionsN$ 1050
Church and charity organizationsN$ 500

Payment Agreements

  • Payment agreements can be arranged at the Accountant Debtors office.

Loan Applications

  • Application Forms: Available at the Build Together office.
  • Required Documents:
    • Valid ID
    • Either a pay slip or a three-month bank statement.